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Frustrating Fuse issue and dealership experience

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A week ago, I noticed that my R7 was off. At first I thought it was the dreaded out-of-warranty brick, but I was relieved when I plugged it into my wife's car and it powered right up. So, next up was changing the fuse. The fuse was not visibly blown, but I changed it anyway. Nothing. Off to the dealership we go.

Service advisor says the mechanic said it was a blown fuse. FYI - I put a brand new fuse in 2 days prior, and nothing had been plugged in. The mechanic tells me that 12V plugs...

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